Refund policy

Return and Refund Policy

Last updated: 20 October 2026

At JinglyGlow we want your holidays to shine. If something is not right with your order, this policy explains your rights and how to return a product and get your money back. This policy does not limit any statutory rights you have as a consumer under the laws of Spain, the European Union or your country of residence.

JinglyGlow is operated by Claudio Castro (sole trader), Carrer Vicent Serra Llaurador, 12550 Almassora (Castellón), Spain. Email: jinglyglow@gmail.com.

1. Your 14-day right of withdrawal (change of mind)

If you are a consumer, you have the right to withdraw from your purchase within 14 calendar days without giving any reason, in accordance with Directive 2011/83/EU and Articles 102 to 108 of the Spanish General Law for the Defence of Consumers and Users (Royal Legislative Decree 1/2007).

The withdrawal period expires 14 days after the day on which you, or a third party indicated by you (other than the carrier), take physical possession of the goods. If you ordered several items in one order and they are delivered separately, the period starts the day you receive the last item.

2. Extended holiday returns

As a Christmas gift guarantee, and in addition to your legal rights, orders placed between 1 November 2026 and 24 December 2026 can be returned for a change of mind until 15 January 2027, or within 14 days of delivery if that date is later. Extended returns follow the same conditions as the legal right of withdrawal described in this policy.

3. How to return an item

Tell us. Send an email to jinglyglow@gmail.com with your order number and a clear statement that you wish to withdraw from the purchase. You may use the model withdrawal form below, but it is not mandatory.
Get your return instructions. We will acknowledge your request on a durable medium (email) within 48 hours on business days and send you the return address and instructions.
Send the item back without undue delay and in any event no later than 14 days from the day you informed us of your decision. The deadline is met if you send the goods before the 14-day period expires.

Return address: unless our return instructions indicate otherwise, returns must be sent to Claudio Castro – JinglyGlow Returns, Carrer Vicent Serra Llaurador, 12550 Almassora (Castellón), Spain. Please do not send returns to the sender address printed on your parcel, as it may belong to a logistics partner and the return could be lost.

We recommend using a tracked shipping service and keeping proof of postage.

4. Return shipping costs

Change of mind: you bear the direct cost of returning the goods. As a guide, sending a small parcel such as our projector by standard tracked post typically costs between €5 and €15 within Spain and the EU, and may be higher from other countries.
Faulty, damaged or wrong item: we cover the full cost of the return.

5. Condition of returned items

You may handle the product as you would in a shop to establish its nature, characteristics and functioning (for example, switching it on to see the projection). Please return it with all its accessories (cables, remote control, projection discs/slides, manuals) and, where possible, in its original packaging. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. We will never refuse a return simply because the original packaging has been opened.

6. Refunds

We will refund all payments received from you, including the initial standard delivery cost (except any supplementary costs if you chose a delivery method more expensive than the cheapest standard delivery we offer), no later than 14 days from the day we are informed of your decision to withdraw.
We may withhold the refund until we have received the goods back or you have supplied proof of having sent them back, whichever is earlier.
We will use the same means of payment you used for the original purchase, unless you expressly agree otherwise. You will not incur any fees as a result of the refund.
Your bank or card issuer may take a further 3–10 business days to show the refund on your statement. Currency conversion differences applied by your bank are outside our control.

7. Faulty, damaged or incorrect products (legal guarantee)

All products sold to consumers are covered by the legal guarantee of conformity. For consumers in Spain, this lasts 3 years from delivery (Article 120 of Royal Legislative Decree 1/2007, as amended by Royal Decree-Law 7/2021). Any lack of conformity that appears within 2 years of delivery is presumed to have existed at the time of delivery. Consumers in other countries benefit from at least the same protection given by the laws of their country of residence.

If your product arrives damaged, does not work, does not match its description, or you received the wrong item:

Email us at jinglyglow@gmail.com with your order number, a short description of the problem and, if possible, photos or a short video. This helps us solve it faster, but it is not a condition for exercising your rights.
You may choose between repair or replacement, free of charge, unless this is impossible or disproportionate. If repair or replacement is not possible, is not done within a reasonable time, or the defect is serious, you may request a price reduction or a full refund.
We cover all shipping costs related to faulty or incorrect products.

The legal guarantee does not cover damage caused by misuse, accidents, incorrect power supply, water exposure, unauthorised modifications, or normal wear of consumable parts, as described in the product instructions.

8. Exchanges

If you would like a different model or design, the fastest way is to return the original item following this policy and place a new order.

9. Cancelling before shipment

You can cancel your order free of charge at any time before it has been dispatched by emailing us. If it has already been dispatched, you can still withdraw by following the return process above.

10. Business customers

The right of withdrawal and the consumer guarantee apply to consumers. Purchases made by businesses for professional purposes are governed by our Terms of Service and the applicable commercial law; we will nevertheless always help with any faulty product.

11. Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Claudio Castro – JinglyGlow, Carrer Vicent Serra Llaurador, 12550 Almassora (Castellón), Spain. Email: jinglyglow@gmail.com

— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
— Ordered on (*) / received on (*):
— Order number:
— Name of consumer(s):
— Address of consumer(s):
— Signature of consumer(s) (only if this form is notified on paper):
— Date:

(*) Delete as appropriate.