Shipping policy

Shipping Policy

Last updated: 20 October 2026

JinglyGlow ships worldwide. Your order is prepared and shipped by our trusted manufacturing and logistics partners, which may be located in Europe or in Asia depending on the product and destination. This is why your order may arrive in a package that does not carry our brand, and why delivery times are those indicated below.

1. Order processing

Orders are processed within 1–3 business days (Monday to Friday, excluding Spanish national holidays) after payment is confirmed. During peak season (Black Friday and December), processing may take up to 4 business days. You will receive an email with your tracking number as soon as your order ships.

2. Estimated delivery times

Delivery times are counted in business days from the date of shipment:

Destination	Estimated delivery time
Spain (mainland) and Portugal	6–12 business days
Rest of the European Union	7–12 business days
United Kingdom, Switzerland and Norway	7–14 business days
United States and Canada	7–15 business days
Australia and New Zealand	10–18 business days
Rest of the world	10–20 business days
Canary Islands, Ceuta, Melilla and remote areas	10–20 business days

These are estimates provided by our carriers. In any case, unless otherwise agreed, we will deliver your order within 30 days of the order date. If your order has not arrived within 30 days, contact us and, at your choice, we will reship it at no cost or refund you in full.

3. Shipping costs

Shipping costs are calculated according to your destination and the shipping method selected, and are clearly displayed at checkout before you pay. Any free shipping promotion will be shown on our store and at checkout.

4. Christmas delivery

We know you want your JinglyGlow to arrive in time for the holidays. To receive your order before 24 December 2026, we recommend ordering no later than:

Destination	Recommended last order date
Spain, Portugal and rest of the EU	3 December 2026
United Kingdom, Switzerland and Norway	1 December 2026
United States and Canada	28 November 2026
Rest of the world	20 November 2026

These dates are recommendations based on our carriers’ usual delivery times; holiday-season volumes, weather and customs controls may cause delays outside our control. If your order does not arrive in time for Christmas, our extended holiday returns (see our Return and Refund Policy) still apply.

5. Tracking

Every order is shipped with tracking. You will receive your tracking number by email once your order is dispatched. Tracking information may take 2–5 days to update after dispatch, and parcels may change carrier when they reach your country; your tracking number will still work on the carrier’s website or on universal tracking sites.

6. Multiple packages

If you order several items, they may be shipped from different warehouses and arrive in separate packages on different days. You will only pay shipping once, as shown at checkout.

7. Customs, duties and taxes

European Union and United Kingdom: all taxes are included in the price paid at checkout. You will not have to pay import VAT or customs duties on delivery. If a carrier asks you for any such payment, please contact us before paying, or send us the receipt and we will reimburse you.
Other countries: your order may be subject to import duties, taxes and customs clearance fees charged by your country. These charges are not included in our prices and are the responsibility of the recipient. We recommend checking with your local customs office before ordering. If you refuse to pay these charges and the parcel is returned to us, we will refund the product price minus the original shipping and return costs actually incurred, without prejudice to your right of withdrawal.

8. Shipping address

Please make sure your shipping address is complete and correct. If you notice an error, contact us as soon as possible; we can change the address only before the order is dispatched. We are not responsible for orders delivered to an incorrect address provided by the customer; if such an order is returned to us, we can reship it once you pay the new shipping cost. We may not be able to deliver to P.O. boxes or military addresses in some countries.

9. Lost, delayed or damaged parcels

Delayed: if your parcel has not arrived within the estimated time, contact us and we will investigate with the carrier.
Lost: if tracking shows no movement for 15 business days, or the parcel has not arrived within 30 days of the order date, we will reship it free of charge or refund you in full, at your choice.
Marked as delivered but not received: please check with neighbours, building reception and your local post office, and contact us within 14 days. We will open a claim with the carrier and help you.
Damaged: if your order arrives damaged, contact us; photos of the package and product help us resolve it faster. We will send you a replacement or a refund, at your choice, with no return cost to you.

The risk of loss or damage stays with us until you, or a person you have designated, receive the goods.

10. Countries we do not ship to

We cannot ship to countries or territories subject to international sanctions or where carriers do not operate. If your country does not appear at checkout, we are unable to deliver there.